What is the difference between delivered, opened and acknowledged?

Delivery, opening and acknowledgment describe different events and should be reviewed separately.

How to apply the answer

Delivered concerns message arrival; opened concerns access; acknowledgment concerns the particular employee action or configured rule. Keep those events separate when deciding what a record proves.

A person may receive a message without opening it, open a statement without confirming it, or have a system-applied status without personal action. Diagnose the corresponding issue rather than applying one generic reminder to everyone.

Choose the event your organization needs to record and inspect the available fields. None of these statuses is automatically a bank-payment receipt, identity certificate or guarantee about the outcome of a dispute.

Related questions

How should delivery and acknowledgment events be used?

Use delivery records to investigate message arrival, opening to understand access, and active acknowledgment to record the requested employee action. Label automatic events separately. Decide what must be demonstrated before choosing a status; a completed task label alone can conceal important differences.

Situations worth checking

• How can a team track delivery and acknowledgment for nearly 100 employees?
• Does one payslip need separate acknowledgments through different entry points?
• Where should we look when an employee says they confirmed but no record appears?
• How can we retain payslip history without leaving acknowledgment tasks open indefinitely?
• What acknowledgment options can a team use when it does not need handwriting?
• Do we need handwriting if we only want a payslip delivery record?
• What does acknowledgment mean when payslips are sent before bank payment?

Practical next steps

• Choose and verify employee acknowledgment
• Troubleshoot missing email and payslip access

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