How can we correct and resend an issued payslip?

Identify the affected record, follow the supported correction workflow, and retain the link between versions.

How to apply the answer

First identify whether the error concerns an amount, person, address, period or presentation, and establish the record's current state. An opened statement and an acknowledged one are not interchangeable.

Follow the currently supported recall, void or correction process, correct the approved source where necessary, preview the replacement and deliver it to the intended person. Verify any restrictions before relying on an acknowledged-record change.

Keep the original, the reason for the correction, and the replacement traceable. Recalling access does not delete screenshots or other copies already saved by the unintended recipient.

Related questions

How should an incorrect amount, recipient or version be corrected?

Identify the affected employee and original batch, then check its current state. Use the supported void, recall or correction process, preview the approved replacement and retain its relationship to the original. Verify restrictions for acknowledged records instead of promising an invisible rollback.

Situations worth checking

• What should we check when uploaded employee details do not match?
• What should our first electronic payslip pilot test?
• Can access checks eliminate privacy risks from incorrect recipient mapping?
• How should we correct a payslip that was opened but not yet acknowledged?
• How do we keep sample payslip values out of the first real payroll batch?
• What does acknowledgment mean when payslips are sent before bank payment?

Practical next steps

• Correct and resend a payslip while preserving its record

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